Totally Random

Interesting! Will have to take a closer look when I get home! (But for now I'll stick with the chirping dino theory!)

I'm not sure which is the iconoclastic theory you refer to, but I've had a fun evening reading up on birds, dinosaurs, feathers and all kinds of stuff! And I'm still on the chirping dino side

(Anything in paranthesis below is me thinking not speaking...)

Mom: A friend recommended a book for old people on how to use Google and stuff. I'm not old! I know how to google! Stupid advice!
Me: mhm.
Mom: Can you help me find an antivirus?
Me: uhm... I guess I could google. (Just like you.)
Me: OK here's a link to several free antiviruses, I recommend the second on the list.
Mom: Can you recommend a specific one.
Me: uhm, yes (I just did). I'll send the specific link to the page where you download. Go to that page and click the big green button that says "Download"
1 month later
Mom: How do I know if the antivirus is working?
Me: Did you install the downloaded file?
Mom: ?
Me: You have to install the file first.
Mom: OK.
1 month later
Mom: It says I have to pay, wasn't it supposed to be free? *sends screenshot taken via cellphone instead of screenshot function on computer, so very blurry*
Me: That's not the name of the antivirus I told you to download. Also, there's nothing saying it's not free - there's an ad for something in the window BEHIND the antivirus window that tells you to buy something...
Me: Here's an instruction with screenshots and direct links. Make sure THIS is the name of the file you downloaded.
Mom: It's not working.
Mom: I tried again, and saw the free programs were further down when I scrolled (me: there was no scrolling required) but I couldn't open the file and there was no save option (me: it was already saved...)
Mom: I'll show you when you get here.
Me: I checked again. You have a Mac and need a Mac version of the antivirus, not the Windows version (would have helped if I knew that to begin with). Here's the link.
Me: (I'll be there for christmas. My sister lives a couple of minutes away and visits her almost daily. WHY is she asking ME for help with this??? I hate being Tech Support.)

Additional info: The screenshot she sent seems to have been of the correct version of the Mac antivirus in the first place. *sigh*

Well mom has a Mac and I haven't used a Mac for about 20 years or so If there's a print screen function I dunno where it is... and after all the stuff described it seems she has a too old OS. Not that I would know how to check - on a Mac...